Shipping & Returns

Custom orders

Custom hats are produced to your specifications. Because each order is unique and cannot be resold, custom orders are non-refundable and non-returnable once production begins. Production begins when you approve your digital proof.

Before proof approval: if you change your mind before approving the proof, contact us and we will cancel the order and issue a full refund.

Defective workmanship: if your custom order arrives with a manufacturing defect (misaligned patch, wrong color, damaged hat, etc.), contact us within 14 days of delivery with photos. We will remake the affected items at no charge or, at our discretion, issue a refund for those items. Defects caused by use, washing, or alterations after delivery are not covered.

Retail orders

Retail (non-custom) hats may be returned within 30 days of delivery if they are unworn, unwashed, in original condition, and with all original tags attached. To start a return, email us first -- do not ship items back without a return authorization.

• Return shipping is the customer's responsibility unless the item arrived defective.
• Refunds are issued to the original payment method within 5-10 business days after we receive and inspect the return.
• Original shipping fees are non-refundable.

Damaged in transit

If your package arrives damaged or items are missing, contact us within 7 days of delivery with photos of the package and contents. We will help open a claim with the carrier and replace or refund affected items.

Lost packages

If tracking shows a package as delivered but you have not received it, please check with your household, neighbors, and local carrier first. If it is still missing after 48 hours, contact us and we will help file a carrier claim.

How to request a refund or return

1. Email hello@lidmasters.com with your order number and the issue.
2. For defects or transit damage, attach clear photos.
3. We will reply within 2 business days with next steps.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision. Orders are governed by the policy in effect at the time of purchase.